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When potentially disruptive change appears on the horizon, managers' approach should be to assemble the capabilities to (i)________that change before it affects the mainstream business. The(ii)________to run two businesses, one with processes attuned to the existing business model and another geared toward the new model. While apparently onerous, this parallel operation is far less dangerous than either(iii)___________innovation irrevocably or remaining committed to tried-and-true methods that are threatened with obsolescence.
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